Citizens Information Phone Service

The Citizens Information Phone Service (CIPS) is funded and supported by the Citizens Information Board to provide a comprehensive and confidential telephone information service. You can contact CIPS by phone from 9am to 5pm, Monday to Friday, on 0761 07 4000. These hours are temporary during the COVID-19 pandemic.

If you need information and advice, you can also contact your local Citizens Information Centre by telephone or you can email and an information officer will call you back within 48 hours. You can find your local centre details on our Find a Centre page on

We will continue to update our COVID-19 (coronavirus) information on and our social media channels.

Twitter: @citizensinfo

CIPS also operates a Live Advisor instant chat service for people with hearing and speech difficulties and others who have difficulty communicating by telephone. Live Advisor is available between 9am and 5pm (Monday to Friday).

A note on 0761 telephone numbers
From 1 December 2019, calls to 1850, 1890, 0818 and 076 non-geographic telephone numbers (NGNs) will cost no more than calling a landline number and will be included in your bundle of call minutes if your bundle includes landline calls.