Privacy and cookies statement

The website is maintained by the Citizens Information Board, a statutory agency based at George's Quay House, Townsend Street, Dublin 2.

We provide or support the provision of information, advice, money advice and advocacy services. We fund a range of organisations, including Citizens Information Services, Money Advice and Budgeting Services, the Citizens Information Phone Service, the National Advocacy Service for People with Disabilities and the Sign Language Interpreting Service.

This statement relates only to our privacy practices in connection with this website. You can find out more about data protection in the Citizens Information Board, and in the companies we fund, in the Data Protection Notices on

Collection and use of personal information

When you visit, a range of information is automatically collected, including:

What we use the information for

The information will be used for statistical and reporting purposes and to improve the website.

Hosting is hosted on a server maintained by the Citizens Information Board.

Third-party services on

The website uses AddSearch. When you search on, your search query is sent to AddSearch and the search results are generated by AddSearch. In generating the search results, AddSearch may gather information such as your IP address, web browser version, operating system and similar.

You can find AddSearch's privacy policy here:

This website includes a webchat facility called 'Live Advisor', which is intended for people with hearing and speech difficulties and for others who have difficulty communicating by telephone. Live Advisor is run by the Citizens Information Phone Service. You can find details of the Citizens Information Phone Service's data protection practices in their Data Protection Notices.


This website uses software called Piwik to collect information about how visitors to use the website. Piwik is hosted on a Citizens Information Board server.


Cookies are small pieces of information, stored in simple text files, placed on your computer or mobile device by a website. Some cookies can be read by the website on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the webpage, or a unique identification number so that the website can "remember" you on your return visit. Other cookies are deleted when you close your browser and only relate to the working of the website. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the website.

Further information on cookies can be found at uses cookies in several places:

Cookies on
Cookie Name Expiration Time Description
cib_cookieok1 12 Months Records if you have closed the Cookie Notification and hides the notice for 12 months.
_pk_id 13 months from last visit Piwik
_pk_ses Until you close your browser Piwik

By using this website, you consent to the use of cookies.

Managing cookies

Most browsers allow you to turn off cookies or to customise your settings for cookies. For more information please see the links below in relation to cookie settings for the most popular browsers.

Further information or to make a request

If you are concerned about how personal data is processed via this website, please do not hesitate to bring such concerns to our attention at:

Citizens Information Board
Ground Floor
George's Quay House
43 Townsend St
Dublin 2
Telephone: +353 761 07 9000
Fax: +353 1 6059099

Glossary of technical terms used

Web browser

The piece of software you use to read web pages. Examples are Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Safari and Opera.

IP address

The identifying details for your computer (or your internet company's computer), expressed in internet protocol code (for example Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.

Page edited: 15 October 2018