Strategic Plan 2019-2021
The dual objective of CIB's Strategic Plan 2019-2021 'Delivering Information, Advice, Money Advice and Advocacy services for our Communities' is to build on the restructuring and rebuilding work undertaken in recent years and to harvest the benefits of these investments to deliver greater quality and accessibility of services.
The completion of the restructuring in 2018 provides significant opportunities, but we recognise that the recently implemented changes require support and consolidation over the lifetime of this plan, especially during the next year or two. This is reflected throughout the plan, with several specific actions set out under our third Strategic Priority to consolidate and deliver the benefits of restructuring.
Our vision for the plan is 'An Ireland where everyone is adequately equipped with information and advice in order to realise their rights, delivering in particular for the most vulnerable.'
The strategic priorities to achieve our dual objective are as follows:
- Enhancing service quality and availability to achieve a consistently high standard through a modern, measurable framework of information, advice, money advice and advocacy services
- Identifying, promoting and implementing service development and innovation
- Building the capacity of the network of CIB services, including leadership and support, to consolidate and deliver the benefits of restructuring
Citizens Information Strategic Plan 2019-2021 (English).pdf .docx
Citizens Information Strategic Plan 2019-2021 (Irish).pdf .docx