DUBLIN SOUTH CITIZENS INFORMATION SERVICE
SENIOR INFORMATION OFFICER
Citizens Information Services provide free, confidential and impartial information, advice and advocacy services to the public on social services, rights and entitlements.
The Dublin South Citizens Information Service (CIS) is currently seeking to recruit a permanent Full-Time Senior Information Officer for its Tallaght and Crumlin Location.
Key tasks for the post include the direct delivery of information, advice, advocacy and referral services at a senior level, and liaison with other service providers, both statutory and voluntary, and the coaching and mentoring of an Information Provider team in the delivery of these services to the general public.
This role requires excellent communication, advocacy, coaching and mentoring, research and IT skills. Candidates are required to have a relevant recognised qualification at degree level or a combination of a relevant recognised diploma qualification & equivalent professional experience in relevant field of study (e.g. social policy, human rights, social work/social care practice, legal qualification, coaching & mentoring, etc.).
- This is a
permanent position, subject to completion of a six-month probationary
period.
- Salary scale: €38,773 - €52,302 (including 2 x Long Service
Increments, LSIs), pro rata for part-time.
- Pension: There is a pension scheme is in place where 5% is contributed by
the employee and 7% by the employer. Membership of the pension scheme is
mandatory.
- Incremental Credit: It is expected that all new entrants to Dublin South
Citizens Information Service (DSCIS) will be appointed at point one of the
salary scale. However, DSCIS operates an incremental credit process for
appointments higher than point one. This process is applicable to new
entrants into DSCIS. Incremental credit criteria, based on the competencies
for the role, are assessed against employment history as laid out in the
application form only.
A request for incremental credit from a successful candidate must be made within the first 3 months of employment. The decision on whether to award incremental credit or not is a decision made by the Board and is subject to the availability of funding.
- Annual Leave Entitlement: 23 days – 25 days (after 5 years’ service)
Applications must be made on the relevant application form and sent to:
Closing
date: 5pm on Wednesday, 30 July 2025
(late applications will not be accepted)
.
A detailed job description and application form together with further information on CIS can be accessed below:
Download the
Application Form (docx) 
Download the
Candidate Pack(pdf) 
For details on how your personal data will be used as part of this process our Data Protection Notice for Job Applicants is available at: http://www.citizensinformationboard.ie/en/data_protection/cib.html
Dublin
South Citizens Information Service is an equal opportunities employer,
and is funded and supported by the Citizens Information Board.