CIPS INFORMATION OFFICER
Permanent, Full-Time & Part-Time,
PANEL ONLY
Citizens Information Phone Service (CIPS) provide free, confidential and impartial information, advice and referral services to the public on social services, rights and entitlements.
CIPS is currently seeking to recruit for a Panel of Qualified Candidates for the Full Time and Part-Time, Permanent Information Officer position which may arise in a specified period of 12 months, from March 2026 to March 2027 (Maximum), and subject to funding. Posts will be located in CIPS Offices, Blackrock, Cork.
Role
CIPS is a busy, dynamic, national phone service, based in Blackrock, Cork. The primary role of the Information Officer is to provide information and advice to members of the public, primarily via the phone in a call centre environment.
Additionally, the Information Officer will assist the management team as appropriate in the work of CIPS and the development of its services. Previous experience in a busy information environment is desirable. Commitment to high-quality customer service and strong teamwork is essential. Excellent induction is provided for all new staff, with first-class training and support offered on an ongoing basis, ensuring a high-quality, customer-focused service.
- Full Salary Scale: €33,992 - €51,862 per annum (inclusive of two Long Service Increments (LSI), pro-rata for part-time. With two salary increases in April and October 2026. See the candidate pack for further information.
- Annual leave entitlement: 23 days – 25 days (after 5 years’ service).
- Pension: There is a pension scheme in place where 5% is contributed by the employee and 7% by the employer. Membership of the pension scheme is mandatory.
- Incremental Credit: : It is expected that all new entrants to CIPS will be appointed at point one of the salary scale. However, CIPS operates an incremental credit process for appointments higher than point one. This process is applicable to new entrants into CIPS. Incremental credit criteria, based on the competencies for the role, are assessed against employment history as laid out in the application form only. A request for incremental credit from a successful candidate must be made within the first 3 months of employment. The decision on whether to award an incremental credit or not is a decision made by the CIPS Manager and is subject to the availability of funding.
- Remote Working - There is no immediate entitlement to remote working. Any requests for same will be considered in line with the prevailing policy and/or legislative framework.
Applications must be made on the relevant application form and sent to:
Closing date: 5pm on Tuesday 27th of March 2026
Please note that CVs and late applications will not be accepted.
A detailed job description and application form together with further information on CIPS can be accessed below:
Download the
Application Form (docx) 
Download
the Candidate Pack(pdf) 
For details on
how your personal data will be used as part of this process our Data Protection
Notice for Job Applicants is available at:
Citizen
Information Board Data Protection
CIPS is an equal opportunities employer.
CIPS are funded and supported by the Citizens Information Board