The Citizens Information Board (CIB) was proud to have AskCI, our AI-powered chatbot nominated at the Ireland eGovernment Awards 2026 which took place in Dublin on 24 September.

AskCI was shortlisted in the AI in Public Service category, a recognition of its role in helping people access trusted information about public services, rights and entitlements in a new and user-friendly way. AskCI is among the first public service chatbots in Ireland, and provides answers based only on verified and trusted information from the citizensinformation.ie website.

AskCI is now used by an average of 900 people every day, showing strong public demand for conversational access to reliable public service information. AskCI can respond in Irish and over 50 other languages.

CIB would like to congratulate our category winners @department of the Taoiseach along with all the winners and nominees. We’d also like to thank the judges and the eGovernment Awards team as well as the Department of Social Protection and the Office of the Government Chief Information Officer (OGCIO) for their support.

Try AskCI here: http://www.askci.ie

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