Citizens Information Services and Wicklow Library come together to provide trusted information and advice services

The Citizens Information Board (CIB) has announced an innovative new pilot scheme in Wicklow town.

From 9 November, members of the public can access free, confidential and trusted information and advice online from an Information Officer from South Leinster Citizens Information Service (CIS) in a dedicated private space in Wicklow Library.

Members of the public can book an appointment with an expert Information Officer and have a one-on-one online session in a private space in Wicklow Library.

The Information Officer will offer expertise and guidance on a range of topics including social welfare, taxation and education.

Martina Cronin, Development Manager, South Leinster CIS, noted how the Citizens Information Service in Wicklow has previously worked successfully with the library service: “I am looking forward to working again with Wicklow Library in the provision of this new and innovative information service for the community. I would like to thank the library staff for their support of this important initiative.”

Mary Lyne, Standards and Development Manager, CIB said: “CIB was selected as one of the recipients of the Public Service Innovation Fund for a project that involves exploring technology to expand the reach of Citizens Information Services. CIB was delighted to partner with South Leinster Citizens Information Service and Wicklow Library to develop the first of three remote library Information Clinics. Connecting people with an Information Officer using a video call in a comfortable and private space in their local library will bring Citizens Information even closer to the community. There are plans to roll out two further clinics in counties Mayo and Galway in conjunction with the library services.”

Aoife Flynn Kennedy, Cathaoirleach of Wicklow County Council, welcomed the initiative, saying “This service will provide great support for the people of Wicklow town.”

Emer O'Gorman, Chief Executive, Wicklow County Council, added “This initiative shows the added values the local authority library service can offer. I wish it every success.”

This new service will be available on Thursday afternoons between 2pm and 4pm by appointment.

This service is open to any member of the public and an appointment can be made by contacting the CIC in Bray on 0818 07 6780 or email The public can also drop into Wicklow Library to enquire about the service.

CIB is a State agency under the remit of the Department of Social Protection and funds the Citizens Information Services. CIB was awarded funding to run this pilot project in Wicklow and two other libraries though the Public Service Innovation Fund. This project is supported and funded by the Department of Public Expenditure NDP Delivery and Reform.