Citizens Information Board on social media

The Citizens Information Board (CIB) is a State agency providing comprehensive information on rights and entitlements in Ireland. We share information from our social media accounts on Twitter and Facebook to keep you informed of developments in public and social services.

What to expect

If you follow us on social media, you can expect tweets and posts covering some or all of the following:

Our social media sites are managed by authorised staff of the Citizens Information Board.

Who we follow

We follow relevant accounts and pages, especially those belonging to other Government bodies. If you follow us, we will not automatically follow you back. Sometimes we’ll follow you so that we can exchange direct messages. Retweets, likes, shares, and follows do not imply endorsement of any kind by the Citizens Information Board.

Comments, Tweets, replies and direct messages

Please do not include personal or private information in your comments, tweets, replies or direct messages to us. This is to protect your personal data and private information.

We welcome feedback from our followers and we will try to join the conversation where possible. We are happy to respond, where relevant, to queries from the public, but regret we cannot reply to all comments and queries.

Respecting other users

We welcome your input and thoughts, but reserve the right to remove comments or content that include:

We aim to moderate the content featured on our social media accounts in a timely manner, however this may not always be possible. You can contact us to report content that you believe breaks these rules. You can also report it directly to Twitter and Facebook.

Availability

Facebook and Twitter may occasionally be unavailable and we are not responsible for any lack of service.

Privacy

Our Facebook account is hosted by Facebook. You can find Facebook’s privacy policy at https://www.facebook.com/policy.php

Our Twitter account is hosted by Twitter. You can find Twitter’s privacy policy at https://twitter.com/en/privacy.

Contacting us

The best way to get in touch with us is through the Contact page on our website. If you have queries about social or public services, you can also contact the Citizens Information Phone Service (CIPS) by phone on 0761 07 4000 from 9am to 5pm, Monday to Friday or request a call back from an information provider.

Please note that communicating with us on social media is not considered contact with the Citizens Information Board for official purposes and we are not obliged to monitor or respond to requests for information on social media. Failure to engage should not be viewed as a refusal to comment on a particular issue.

May 2020