Citizens Information Board on social media
The Citizens Information Board (CIB) is a State agency providing comprehensive information on rights and entitlements in Ireland. We share information from our social media accounts on Twitter and Facebook to keep you informed of developments in public and social services.
What to expect
If you follow us on social media, you can expect tweets and posts covering some or all of the following:
- News and developments in public and social services
- Details of new and updated information on our websites
- Information and news about the services we fund and support, including the Citizens Information Services (CIS), the Citizens Information Phone Service (CIPS), the Money Advice and Budgeting Services (MABS), the National Advocacy Service (NAS) and the Sign Language Interpreting Service (SLIS)
- Job adverts for positions at CIB and our delivery services
- Retweets and shared posts from other users that we think will interest our followers, particularly those from our services and other Government bodies.
Our social media sites are managed by authorised staff of the Citizens Information Board.
Who we follow
We follow relevant accounts and pages, especially those belonging to other Government bodies. If you follow us, we will not automatically follow you back. Sometimes we’ll follow you so that we can exchange direct messages. Retweets, likes, shares, and follows do not imply endorsement of any kind by the Citizens Information Board.
Comments, Tweets, replies and direct messages
Please do not include personal or private information in your comments, tweets, replies or direct messages to us. This is to protect your personal data and private information.
We welcome feedback from our followers and we will try to join the conversation where possible. We are happy to respond, where relevant, to queries from the public, but regret we cannot reply to all comments and queries.
Respecting other users
We welcome your input and thoughts, but reserve the right to remove comments or content that include:
- Discriminatory, obscene, offensive, abusive, bullying, defamatory or harmful language about people or organisations
- Anything that negatively targets people or groups based on race, ethnicity, religion, gender or any other protected status under Ireland’s equality legislation
- Political commentary or debate
- Factually incorrect, fraudulent, deceptive or misleading information
- Private or personally identifiable information such as names, email addresses, addresses, phone numbers, and PPS numbers
- Anything that infringes on another person's intellectual property rights or copyright
- Unrelated information or links
- Commercial promotions or spam
We aim to moderate the content featured on our social media accounts in a timely manner, however this may not always be possible. You can contact us to report content that you believe breaks these rules. You can also report it directly to Twitter and Facebook.
Facebook and Twitter may occasionally be unavailable and we are not responsible for any lack of service.
The best way to get in touch with us is through the Contact page on our website. If you have queries about social or public services, you can also contact the Citizens Information Phone Service (CIPS) by phone on 0761 07 4000 from 9am to 5pm, Monday to Friday or request a call back from an information provider.
Please note that communicating with us on social media is not considered contact with the Citizens Information Board for official purposes and we are not obliged to monitor or respond to requests for information on social media. Failure to engage should not be viewed as a refusal to comment on a particular issue.