Citizens Information Board on social media

The Citizens Information Board (CIB) is a State agency providing comprehensive information on rights and entitlements in Ireland. It is also responsible for providing the Money Advice and Budgeting Service (MABS).

This page describes how Citizens Information uses social media and what to expect from us on these channels. The Money Advice and Budgeting Service (MABS) has separate social media accounts. Find out what you can expect from MABS on social media at mabs.ie.

Our social media accounts

Citizens Information shares information from our social media accounts on Twitter, Facebook and LinkedIn to keep you informed of developments in public and social services. We also occasionally feature job vacancies and other relevant information.

What to expect

If you follow us on social media, you can expect tweets and posts covering some or all of the following:

• News and developments in public and social services
• Details of new and updated information on our websites
• Information and news about the services we fund and support, including the Citizens Information Services (CIS), the Citizens Information Phone Service (CIPS), the Money Advice and Budgeting Services (MABS), the National Advocacy Service for people with disabilities (NAS) and the Sign Language Interpreting Service (SLIS)
• Job adverts for positions at CIB and our delivery services
• Retweets and shared posts from other users that we think will interest our followers, particularly those from our services and other Government bodies.

Our social media sites are managed by authorised staff of the Citizens Information Board with support from staff at the Citizens Information Phone Service (CIPS).

Who we follow

We follow relevant accounts and pages, especially those belonging to other Government bodies. If you follow us, we will not automatically follow you back. Retweets, likes, shares, and follows do not imply endorsement of any kind by the Citizens Information Board.

Comments, Tweets and replies

Please do not include personal or private information in your comments, tweets or replies to us. This is to protect your personal data and private information.

We welcome feedback from our followers and we will try to join the conversation where possible. We are happy to respond, where relevant, to queries from the public, but regret we cannot reply to all comments and queries.

Respecting other users

We welcome your input and thoughts, but reserve the right to remove comments or content that include:

• Discriminatory, obscene, offensive, abusive, bullying, defamatory or harmful language about people or organisations
• Anything that negatively targets people or groups based on race, ethnicity, religion, gender or any other protected status under Ireland’s equality legislation
• Political commentary or debate
• Factually incorrect, fraudulent, deceptive or misleading information
• Private or personally identifiable information such as names, email addresses, addresses, phone numbers, and PPS numbers
• Anything that infringes on another person's intellectual property rights or copyright
• Unrelated information or links
• Commercial promotions or spam

We aim to moderate the content featured on our social media accounts in a timely manner, however this may not always be possible. You can contact us to report content that you believe breaks these rules. You can also report it directly to Twitter, Facebook and LinkedIn.

Availability

Facebook, Twitter and LinkedIn may occasionally be unavailable and we are not responsible for any lack of service.

Privacy

Our social media accounts are hosted by Facebook, Twitter and LinkedIn. You can find their privacy policies online at these links:

• Facebook - https://www.facebook.com/policy.php
• Twitter - https://twitter.com/en/privacy
• LinkedIn - https://www.linkedin.com/legal/privacy-policy

We use a social media monitoring platform called Agorapulse to manage our social media platforms. You can find the Agorapulse privacy policy at https://www.agorapulse.com/privacy-policy/.

The Data Protection Commissioner has information about protecting your privacy when using social media sites (pdf).

Contacting us

The best way to get in touch with us is through the Contact Us page on our website. If you have queries about social or public services, you can also contact the Citizens Information Phone Service (CIPS) by phone on 0818 07 4000 from 9am to 8pm, Monday to Friday.

Please note that communicating with us on social media is not considered contact with the Citizens Information Board for official purposes and we are not obliged to monitor or respond to requests for information on social media. Failure to engage should not be viewed as a refusal to comment on a particular issue.

February 2022