Complaints under the Disability Act (failure to comply with section 25, 26, 27, 28, 29 of this Act)

A complaint may be made against the Citizens Information Board (CIB) if it does not comply with the provisions of Sections 25, 26, 27 and 28 of the Disability Act, 2005. These sections of the Act relate to access by persons with disabilities to:

In accordance with Section 39 (2) of the Disability Act, 2005 (see note 1 below) the following are the procedures for making and investigating such complaints.

Making a complaint

Investigating a complaint

Note 1:
Section 39 (2) provides that the head of a public body shall draw up procedures in relation to the making and investigation of complaints and such other matters relating to complaints as he or she considers appropriate and shall cause the procedures to be published.

Note 2:
The Chief Executive, as head of Citizens Information Board has, in accordance with the provisions of Section 39 (1) of the Disability Act, 2005, has appointed an Inquiry Officer to investigate complaints made under Section 38 of the Disability Act. An Inquiry Officer shall be independent in the performance of his or her functions. An investigation by an Inquiry Officer shall be conducted in private.