CIPS INFORMATION OFFICER
Full-Time, Permanent
Citizens Information Phone Service (CIPS) provide free, confidential and impartial information, advice and referral services to the public on social services, rights and entitlements.
CIPS is currently seeking to recruit a Full Time, Permanent Information Officer, and to form a Panel of Qualified Candidates from which all permanent full-time Information Officer posts, which arise in a specified period up to a maximum of 12 months. Posts will be located in CIPS Offices, Blackrock, Cork
Role
CIPS is a busy, dynamic, national phone service, based in Blackrock, Cork. The primary role of the Information Officer is to provide information and advice to members of the public, primarily via the phone in a call centre environment.
Additionally, the Information Officer will assist the management team as appropriate in the work of CIPS and the development of its services. Previous experience in a busy information environment is desirable. Commitment to high-quality customer service and strong teamwork is essential. Excellent induction is provided for all new staff, with first-class training and support offered on an ongoing basis, ensuring a high-quality, customer-focused service.
- Full Time Salary: €35,366 - €53,958 per annum (inclusive of two Long Service Increments (LSI), in line with the CIS salary scales from 01 October 2026. See the candidate pack for further informat
- •Incremental Credit Assessment: It is expected
that all new entrants to CIPS will be appointed at point one of the salary
scale. However, CIPS operates an incremental credit process for
appointments higher than point one. This process is applicable to new
entrants into the organisation. Incremental credit criteria, based on the
competencies for the role, are assessed against employment history as laid
out in the application form only. A request for incremental credit from a
successful candidate must be made within the first 3 months of employment.
The decision on whether to award an incremental credit or not is a decision
made by the Board and is subject to the availability of funding.
- Pension: There is a pension scheme in place where 5% is contributed by the employee and 7% by the employer. Membership of the pension scheme is mandatory.
- Annual Leave: 23 days - 25 Days (after 5 years' sevice)
Application Form must be completed in full (late applications and CVs not accepted).
Closing date: 5pm on Monday 19th of October 2026
A detailed job description and application form together with further information on CIPS can be accessed below:
Download the
Application Form (docx) 
Download
the Candidate Pack(pdf) 
For details on
how your personal data will be used as part of this process our Data Protection
Notice for Job Applicants is available at:
Citizen
Information Board Data Protection
CIPS is an equal opportunities employer.
CIPS are funded and supported by the Citizens Information Board