AskCI showcased as part of Public Service Transformation Week 2026

The Citizens Information Board (CIB) took part in Public Service Transformation Week 2026, showcasing AskCI, the first public service chatbot of its kind in Ireland.

On Monday 9 November, CIB’s Digital Content team attended the PSTW launch conference. The conference brought together public service leaders and project teams working on transformation projects from across the public service to explore this year's theme: Stronger Together: Delivering the Public Services of the Future. AskCI was one of the interactive stands showcasing innovative projects from across the public service. Visitors to the CIB stand included Jack Chambers, Minister for Public Expenditure, Infrastructure, Public Service Reform and Digitalisation.

On Tuesday 10 November, the Digital Content team hosted a webinar ‘AskCI: Using AI to improve access to trusted information’ which included a demonstration and Q&A session. They showcased how CIB is using AI to enable easier access to trusted information, outlining the user needs that shaped the project, the collaborative approach taken to develop and pilot the service, and the safeguards put in place to ensure trustworthy and responsible use of AI.

The webinar was recorded and can be viewed at the following link: AskCI: Using AI to improve access to trusted information

AskCI, CIB’s AI-powered tool, helps people find clear, reliable information about public services, rights and entitlements by answering questions in plain language using only verified content from the citizensinformation.ie website. Try AskCI now at askci.ie.