CIB - serving the public with trusted information, advice and advocacy services

Citizens Information Board publishes Annual Report 2019

Annual Report launch video from Citizens Information.

The Citizens Information Board (CIB) has published its Annual Report 2019. Highlights include the development of a new Returning to Ireland online information resource for returning emigrants, 16 policy submissions to government departments and the awarding of the Patient Advocacy Service (PAS) to the National Advocacy Service for people with disabilities.

In addition, there were over 47 million page views on, over a million queries to the nationwide network of Citizens Information Centres and the Money Advice and Budgeting Service (MABS) had a 10% increase in new client figures (16,971) over the previous year.

Angela Black, Chief Executive of the Citizens Information Board, said: “The publication of our 2019 Annual Report showcases a very productive year for the Citizens Information Board. In 2019, we could not have imagined the challenges that lay ahead in 2020. The COVID-19 pandemic has shown even more clearly the value of our services to citizens – especially at a time of increased online fake news and misinformation.

All of our services including are trusted sources of information. The website is updated daily and often several times a day. This year more than ever it has been vital to keep pace with the ever-changing information landscape due to COVID-19”. “She added: “Our website is just one of the many services we provide, both directly and indirectly, to inform, advise and advocate on behalf of the citizens of our country.”

Annual Report 2019 highlights

Most popular page on in 2019
Page Page views Percentage of total page views
1 Irish citizenship through birth or descent 590,782 1.26%
2 How to apply for your first Irish passport as an adult 562,227 1.20%
3 Working Family Payment 482,502 1.03%
4 State Pension (Contributory) 464,855 0.99%
5 Carer's Allowance 387,323 0.82%
6 Illness Benefit 360,194 0.77%
7 Minimum rates of pay 342,201 0.73%
8 How your income tax is calculated 321,703 0.68%
9 Medical card 306,741 0.65%
10 Disability Allowance 305,435 0.65%

The Annual Report 2019 is available online at: