Privacy and cookies statement
The citizensinformationboard.ie website is maintained by the Citizens Information Board, a statutory agency based at George's Quay House, Townsend Street, Dublin 2.
We provide or support the provision of information, advice, money advice and advocacy services. We fund a range of organisations, including Citizens Information Services, Money Advice and Budgeting Services, the Citizens Information Phone Service, the National Advocacy Service for People with Disabilities and the Sign Language Interpreting Service.
This statement relates only to our privacy practices in connection with this website. You can find out more about data protection in the Citizens Information Board, and in the companies we fund, in the Data Protection Notices on citizensinformationboard.ie.
Collection and use of personal information
When you visit citizensinformationboard.ie, a range of information is automatically collected, including:
- IP address – this is the identifying address for your computer in Internet Protocol (IP) code, for example, 137.191.332.82
- Web browser version
- Pages visited and the time of those visits
- Operating system
- Device or device type
- Search terms used
- The previous website address from which you reached us, including any search terms used
- External website addresses which are reached by clicking links on citizensinformationboard.ie
What we use the information for
The information will be used for statistical and reporting purposes and to improve the website.
Citizensinformationboard.ie is hosted on a server maintained by the Citizens Information Board.
Third-party services on citizensinformationboard.ie
The citizensinformationboard.ie website uses Google Custom Search. When you search on citizensinformationboard.ie, your search query is sent to Google and the search results are generated by Google. In generating the search results, Google may gather information such as your IP address, web browser version, operating system and similar.
Google may store data on servers outside the European Union or European Economic Area. Google is certified under Privacy Shield.
This website includes a webchat facility called 'Live Advisor', which is intended for people with hearing and speech difficulties and for others who have difficulty communicating by telephone. Live Advisor is run by the Citizens Information Phone Service. You can find details of the Citizens Information Phone Service's data protection practices in their Data Protection Notices.
This website uses software called Piwik to collect information about how visitors to citizensinformationboard.ie use the website. Piwik is hosted on a Citizens Information Board server.
Cookies are small pieces of information, stored in simple text files, placed on your computer or mobile device by a website. Some cookies can be read by the website on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the webpage, or a unique identification number so that the website can "remember" you on your return visit. Other cookies are deleted when you close your browser and only relate to the working of the website. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the website.
Further information on cookies can be found at ec.europa.eu/ipg/basics/legal/cookies/index_en.htm.
- When you first visit citizensinformationboard.ie, you will see a message informing you about cookies. If you click the 'Hide this message' button, citizensinformationboard.ie will set a cookie which records your preference.
- Cookies are set by this website as part of our gathering of website statistics. To do this we use a software package called 'Piwik', which is hosted on a Citizens Information Board server.
|Cookie Name||Expiration Time||Description|
|cib_cookieok1||12 Months||Records if you have closed the Cookie Notification and hides the notice for 12 months.|
|_pk_id||13 months from last visit||Piwik|
|_pk_ses||Until you close your browser||Piwik|
Most browsers allow you to turn off cookies or to customise your settings for cookies. For more information please see the links below in relation to cookie settings for the most popular browsers.
Further Information or to make a request
If you are concerned about how personal data is processed via this website, please do not hesitate to bring such concerns to our attention at:
Citizens Information Board
George's Quay House
43 Townsend St
Telephone: +353 761 07 9000
Fax: +353 1 6059099
Glossary of technical terms used
The piece of software you use to read web pages. Examples are Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Safari and Opera.
The identifying details for your computer (or your internet company’s computer), expressed in internet protocol code (for example 192.168.72.34). Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.
Page edited: 24 May 2018