National Association of Citizens Information Services hosts Triple A Study Visit

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National Association of Citizens Information Services hosts Triple A Study Visit


Triple A Partners and Pilot Project participants from the Western Balkans and Turkey with CIB and NACIS representatives

Triple A Partners and Pilot Project participants from the Western Balkans and Turkey with CIB and NACIS representatives


Pilot Projects and partners from the Western Balkans and Turkey attended a two day study visit to Dublin in March, which was hosted by the National Association of Citizens Information Services. NACIS is a partner in this EU funded ECAS project, which aims to support access for citizens to information, advice and active help services in this region. The project seeks to promote the role of civil society in giving citizens a voice and influencing government policy on key reforms and their implementation. The immediate objective is to spread the citizens’ advice concept to Bosnia-Herzegovina, Croatia, Serbia, Kosovo and Turkey. Organisations from each of these countries have received grant aid to set up Information, Advice and Advocacy services. For further information see http://tripleacitizens.eu/index.php/pages/view/home.

More than 30 people attended the two day study visit which included presentations from NACIS, CIB, FLAC and MABS. As the Development Manager of Dublin City Centre CIS, Deirdre Casey was very involved in the organisation of the study visit staff from DCC CIS made a number of presentations to the group. Pilar Rodriguez, the Chairperson of Citizens Advice International and Manager of CAB Gibraltar also addressed the participants. Pilot Projects and Partners visited Citizens Information Services in Dublin City Centre, Crumlin and Finglas. Mercy Law Centre and Northside Community Law Centre also hosted some of the visitors.

Feedback from the delegates who visited London beforehand , indicates that they found the Study Visits very useful and they left with new ideas about providing information, advice and advocacy, which they could apply back home.

Partners from Bosnia-Herzegovina with NACIS & CIB Representatives. (From Left to right):-  Emir Prcanovic - Executive Director Vasa Prava, Ann Marie O’Connor - Senior Manager CIB, Kenan Hadžimusić - Senior Manager ECAS, Deirdre Casey - NACIS International Rep. & Development Manager Dublin City Centre CIS, Snježana Ivandić Ninković - Director Association for Democratic Initiatives, Tony Mc Quinn - CEO CIB, Amra Kadrić - Legal Adviser, Foundation for Local Democracy.

Partners from Bosnia-Herzegovina with NACIS & CIB Representatives. (From Left to right):- Emir Prcanovic - Executive Director Vasa Prava, Ann Marie O’Connor - Senior Manager CIB, Kenan Hadžimusić - Senior Manager ECAS, Deirdre Casey - NACIS International Rep. & Development Manager Dublin City Centre CIS, Snježana Ivandić Ninković - Director Association for Democratic Initiatives, Tony Mc Quinn - CEO CIB, Amra Kadrić -Legal Adviser, Foundation for Local Democracy.


The National Association is twinned with Bosnia-Herzegovina in this project. The Association for Democratic Initiatives (ADI) the Bosnian partner is an NGO which has acted as an advocate for strengthening human rights protection and better access to legal information in the country since 2003. Although BiH has made significant progress since the conflict in the mid 1990’s, it still faces significant challenges such as very high levels of unemployment and an under-resourced and inefficient social welfare system. In addition many citizens remain uninformed about their rights and there are a large number of unresolved legal disputes. Vasa Prava, which is running one of the pilot projects, provides free legal assistance on civil matters to refugees, displaced people and other poor and disadvantaged people. The Foundation for Local Democracy which works in the area of protection, promotion and improvement of human rights, especially rights of victims of gender based violence is running the other pilot project in BIH. The National Association of Citizens Information Services is supporting the new Pilot Projects in Bosnia-Herzegovina.