EFQM Ireland Excellence Awards Event

March 2014

The national EFQM Ireland Excellence Awards event, organised by EFQM (European Foundation for Quality Management) and the Centre for Competitiveness, took place on 31st January in Galway. Award winners from a variety of organisations and at various levels of recognition for excellence in the EFQM quality improvement process were formally presented with their awards by Matt Fisher, EFQM, Brussels. A number of CISs and MABS services who have recently achieved the EFQM Gold Star Service Excellence awards attended and were formally presented with their awards by EFQM.

Speaking at the Awards event, Tony McQuinn, Chief Executive, CIB said that "to date 19 Citizens Information Services (CIS) and Money Advice and Budgeting Services (MABS) have received Gold Star validation and a total of 75 services out of the 96 independent companies the Board supports are at some stage in the process and the remainder will be engaged by the end of 2014. These services provide crucial supports to people in Ireland, particularly in the current difficult economic times. In 2013 Citizens Information Services provided services to 637,000 callers (over 500,000 in person), the Citizens information Phone Service answered 160,000 calls, the Citizens Information Website had 14,000,000 visits and MABS had over 20,000 new clients, with 23,000 callers to the MABS Helpline. The Gold Star Service Excellence Award focuses on the impact of services on customers and I commend the services we support for the enthusiasm with which they have engaged with the award process while continuing to meet the daily demands in their services. It is a testament to the commitment and dedication of all concerned".

Derek Teeling & Helen McKenna, Finglas/Cabra MABS, with Tony McQuinn CIB, receiving their EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

Derek Teeling & Helen McKenna, Finglas/Cabra MABS, with Tony McQuinn CIB, receiving their EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

Breda Gormally, North Kildare CIS, with Tony McQuinn CIB, receiving the EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

Breda Gormally, North Kildare CIS, with Tony McQuinn CIB, receiving the EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

Dolores Tiernan, Co Leitrim CIS, with Tony McQuinn CIB, receiving the EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

Dolores Tiernan, Co Leitrim CIS, with Tony McQuinn CIB, receiving the EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

Kevin Keenan, Richard Regan, Teresa McSweeney, Co Roscommon CIS, with Tony McQuinn CIB, receiving their EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

Kevin Keenan, Richard Regan, Teresa McSweeney, Co Roscommon CIS, with Tony McQuinn CIB, receiving their EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

Tom Colfer, Co Westmeath CIS, with Tony McQuinn CIB, receiving their EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

Tom Colfer, Co Westmeath CIS, with Tony McQuinn CIB, receiving their EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

Tom Walsh, Co Offaly CIS, with Tony McQuinn CIB, receiving their EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

Tom Walsh, Co Offaly CIS, with Tony McQuinn CIB, receiving their EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

Noreen McGowan & Deirdre McGauran, Leitrim MABS, with Tony McQuinn CIB, receiving their EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

Noreen McGowan & Deirdre McGauran, Leitrim MABS, with Tony McQuinn CIB, receiving their EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

Karl Cronin, Cavan MABS, with Tony McQuinn CIB, receiving the EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

Karl Cronin, Cavan MABS, with Tony McQuinn CIB, receiving the EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

James Clarke, Longford MABS, with Tony McQuinn CIB, receiving the EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

James Clarke, Longford MABS, with Tony McQuinn CIB, receiving the EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

Cecilia Smith, Co Cavan CIS, with Tony McQuinn CIB, receiving the EFQM Gold Star award from Matt Fisher, EFQM, Brussels.

Cecilia Smith, Co Cavan CIS, with Tony McQuinn CIB, receiving the EFQM Gold Star award from Matt Fisher, EFQM, Brussels.