Our Structure

The Citizens Information Board supports the delivery of information through three channels: online, telephone and face-to-face. CIB is also responsible for the provision of the Money Advice and Budgeting Service.

The public can access integrated information directly through the Citizens Information website. The Citizens Information Phone Service (CIPS) provides a telephone service and the nationwide network of Citizens Information Services (CISs) provides the face-to-face service through Citizens Information Centres.

In this section CIPS, the CISs and MABS are referred to as 'service delivery partners'. These channels are key to ensuring that the public have access to information, advice and advocacy services.

To carry out its functions, the Citizens Information Board has the following service teams:

Advocacy team

The Advocacy team is responsible for the National Advocacy Service for People with Disabilities and the development of advocacy in Citizens Information Services including the Advocacy Support Worker Programme.

Finance and Administration team

The Finance and Administration team is responsible for CIB finance matters and procedures.

HR and Governance team

ICT and Project Management Office

The ICT team and the Project Management Office are responsible for the CIB's Information Technology (hardware, software, telephony and helpdesk services).

Information Resources team

The Information Resources Team is responsible for CIB publications and for the websites citizensinformation.ie, assistireland.ie, keepingyourhome.ie and gettingbacktowork.ie.

This team has published a House Style Guide.docword document icon .pdfpdf document icon and separately, a Writing for www.citizensinformation.ie guide. These publications outline our standards for grammar, punctuation and language use, including guidelines that ensure the accuracy, verification and accessibility of our content.

Quality team

The Quality team is responsible for ensuring that our service users receive consistently high quality services that meet their individual needs and requirements. Responsibilities include:

Service Delivery team

The Service Delivery team is responsible for the effective and efficient use of resources to deliver high quality services to our customers. Responsibilities include:

Social Policy and Research team

The Social Policy and Research team is responsible for developing the CIB's social policy feedback role and undertaking related research on models of information, advice and advocacy provision. The team collects and analyses information and data on social policy matters from service delivery partners, develops information on the effectiveness of current social policy and services, highlights issues that are of concern to users of those services to policy makers, develops social policy feedback and prepares evidence based reports and submissions in this area.

Training team

The Training Team is responsible for the design and delivery of training to all who work in the CIB delivery partner network to the standard required to provide quality services. The Training Team provides training services nationwide to Citizens Information Services, the Citizens Information Phone Service and other voluntary and statutory bodies through training courses delivered face-to-face and in eLearning format. It also provides training supports to CIS and MABS Boards as well as training resources for use by our delivery partners at local level.