The Citizens Information Board (CIB) is the national agency responsible for supporting the provision of information, advice and advocacy. CIB provides the citizensinformation.ie website. CIB also funds and supports the Citizens Information Services, the Money Advice and Budgeting Services (MABS), MABS Support, National Traveller MABS, the National Advocacy Service (NAS) for People with Disabilities, the Sign Language Interpreting Service (SLIS) and the Register of Irish Sign Language Interpreters.

Higher Executive Officer (HEO), Operational Compliance and Reporting Executive

Duration: Permanent, Full-Time position (35 hours per week)

Location: Citizens Information Board, George’s Quay House, 43 Townsend Street, Dublin 02

D02 VK65

Role

The Citizens Information Board (CIB) is the national agency responsible for supporting the provision of information, advice and advocacy. CIB funds and supports the Citizens Information Services (CIS), the Money Advice and Budgeting Services (MABS), MABS Support, National Traveller MABS, the National Advocacy Service for People with Disabilities (NAS), the Sign Language Interpreting Service (SLIS) and the Register of Irish Sign Language Interpreters (RISLI). These funded services, referred to as service delivery companies (SDCs), are independent Companies Limited by Guarantee (CLGs) which receive funding from CIB to deliver services through formal Service Level Agreements (SLAs).

The Operational Compliance and Reporting team will review and monitor these services’ annual action plans and reporting. The team will monitor agreed service delivery metrics e.g. staffing numbers, service locations, opening times and appointment uptake and waiting times. The team will oversee the contract management of third-party HR service providers for SDCs to ensure their compliance with SLAs.

The Operational Compliance and Reporting team works closely with other CIB teams.

Salary

The salary scale for this post is the standard Civil Service Equivalent €50,848, €52,334, €53,817, €55,300, €56,788, €58,271, €61,433, €63,640*, €65,839**

* After 3 years’ satisfactory service at the maximum

** After 6 years’ satisfactory service at the maximum

An Application Form must be completed in full (late applications and CVs not accepted). The application process is outlined in the Information Booklet which is downloadable below:

Download the Application Form (docx) word document icon

Download the Information Booklet (pdf) pdf document icon

Closing date: 5pm on Thursday 25th of August 2022

The Citizens Information Board is committed to providing equal opportunities for employment to all applicants. Applications will be reviewed and shortlisted for interview on the merit, skills and experience detailed in the documentation supplied, regardless of gender, age, sexual orientation, civil status, family status, religion, disability, race, or membership of the traveller community.