Accredited Courses

Information Providers Programme (FETAC Accredited, level 6)

The Citizens Information Board delivers the Information Providers Programme (IPP) to support and enable information providers to provide a quality information service in the community as a paid or volunteer information provider.

This programme is validated by FETAC (Further Education and Training Awards Council), which is designated at level 6 on the National Qualifications Authority of Ireland (NQAI) framework. The programme is comprised of two locally devised modules:

• L32072 Information Advice and Advocacy Practice
• L32073 Social and Civil Information

There are a number of ways to participate on the programme each appropriate to the particular learner.

• Taught accredited programmes delivered in a taught classroom situation.
• Distance learning as a flexible approach for learners to gain accreditation. It is especially suitable for learners who cannot access a classroom-based programme.
• Recognition of Prior Learning (RPL) The Citizens Information Board offers accredited recognition of prior learning as another approach for experienced information providers to gain accreditation. RPL is the process through which a learner can demonstrate that they already have the appropriate knowledge and skills to warrant the granting of an award.

The Citizens Information Board will commence delivery of the FETAC accredited IPP programme by Distance Learning in all regions in September this year, see contact details in the IPP course Information Booklet below:

• Course information brochure (Word)

  This information booklet outlines the relevant programme of content as well as an explanation of the selection criteria. Local contact details are listed on the back page for information about the application process and dates of planned courses.

• Recognition of Prior Learning brochure (Word)
  Recognition of Prior Learning application form (Word)

Advocacy Practice for Information Providers

Semester 1:

• Day 1 Introduction to Advocacy and Negotiation Skills
• Day 2 Equality and Employment Law - Preparation and Application Process for Claims
• Day 3 Employment Law - Hearing of Claims in the different statutory bodies
• Day 4 Case Management and Report Writing

Semester 2

• Day 5 Health and Disability
• Day 6 Social Welfare - Focus on Appeals
• Day 7 Immigration
• Day 8 Housing - Redress Mechanisms

• Advocacy Practice Programme for Information Providers brochure (pdf)
  Advocacy Practice Programme for Information Providers brochure (Word)