Course Title
Advocacy Casework Skills for Information Providers
Level 2
Courses at Level 2
are for Information Providers who have completed the
Information Providers Programme (IPP) and have a good
understanding of the course topic or have at least one
year's experience of giving information to the public.
Date
Thursday 10th November, 2011
Venue and Time
Balbriggan Town Council, Balbriggan
10.00am – 4.30pm
Presenters
Colin Daly, Solicitor, Northside Community Law Centre
Limited
to
20 participants
Aim
This training is to give participants an understanding of
the practical knowledge and skills involved in representing
and negotiating on behalf of clients.
Learning Outcomes
On completion of this course participants should be able
to:
- identify the needs and intentions of the client
- evaluate a client's ability to self-advocate
- devise strategy for determining the needs and intentions of the other party
- outline the stages of research, negotiation and strategy development
- demonstrate basic skills in interviewing, negotiation, record keeping and planning in an advocacy context
- illustrate how to improve relationships while negotiating
- plan the negotiation strategy
- outline the steps involved in preparing a case for a formal hearing
- demonstrate how to represent a client at a formal setting
- use conflict resolution skills
- illustrate how to close negotiations and record outcomes
Closing Date
Thur 27th October 2011
Applications and enquiries to
Anne Flynn, Citizens Information Board, 4 Adelphi Court,
Long Walk, Dundalk.
Email: anne.flynn@ciboard.ie
Tel: 042 9332913 Fax: 042 9337081
Note: Please do not send a cheque to the Citizens information Board. An invoice is issued after the event.
