Course Title
Minding Self: Managing a Quality Service
Level 2
This Level 2 course is developed for managers in Citizens
Information Services (CIS); Money Advice and Budgeting
Services (MABS) and Regional Managers of the National
Advocacy Service for People with Disabilities who have a
good understanding of the course topic and wish to acquire
more advanced knowledge on the topic.
Date
Wednesday, 28th September, 2011
Venue and Time
Citizens Information Board, George's Quay House, 43
Townsend St, Dublin 2
10.00am – 4.30pm
Presenter
Una McDevitt, Learning Facilitator.
Limited
to
15 participants
Aim
This training is to assist managers to further develop
skills that enable them to mind themselves and manage their
workload in the current economic climate while continuing
to deliver a quality service.
Learning Outcomes
On completion of this course participants should be able
to:
- identify the current stresses and strains that managers face
- recognise the stress signals in a timely manner for themselves and their staff
- identify the priority areas of concern for themselves and their service
- recognise the health and safety link to minding yourself and others in the workplace
- use some tailored self-care techniques
- identify relevant supports and be in a position to access them
- devise a peer support plan to use into the future
- use a self-care promise that promotes wellbeing.
Closing Date
Wednesday, 14th September 2011
Applications to:
Bernie Acton, Regional Training Administrator, CIB,
Hainault House, The Square, Tallaght, Dublin, 24. Tel: 01
4529529 Fax: 01 4620494 Email: bernie.acton@ciboard.ie
Note: Please do not send a cheque to the Citizens information Board. An invoice is issued after the event.
