Course Title
Managing People within a Service
Level 2
This course is developed for managers in Citizens
Information Services (CIS); Money Advice and budgeting
Services (MABS) and Regional Managers of the National
Advocacy Service for People with Disabilities who have no
formal training in human resource management but are keen
to develop this part of their managerial role.
Date
Wednesday 23rd November, 2011
Venue and Time
Citizens Information Board, George's Quay House, Townsend
Street, Dublin, 2.
10.00am - 4.30pm
Presenter
Una McDevitt, Learning Facilitator
Limited
to
15 participants
Aim
This training is to assist service managers develop skills
that will enable them to effectively manage people within
their service.
Learning Outcomes
On completion of this course participants should be able
to:
- explain the life cycle of people management
- identify their own role in the cycle
- explain the importance of regular 'support and supervision' sessions in motivating and managing staff and volunteers
- outline the four reasons why people underperform
- explain an appropriate remedy for each reason
- explain the principles of effective communication
- use effective listening and questioning techniques
- compile an Action Plan for improved people management.
Closing Date
Wednesday, 9th November, 2011
Applications to:
Bernie Acton, Regional Training Administrator, CIB,
Hainault House, The Square, Tallaght, Dublin, 24. Tel: 01
4529529 Fax: 01 4620494 Email: bernie.acton@ciboard.ie
Note: Please do not send a cheque to the Citizens information Board. An invoice is issued after the event.
