The Citizens Information Phone Service (CIPS) is funded and supported by the Citizens Information Board. CIPS was established in 2001 as a national Citizens Information telephone-based service. CIPS provides a comprehensive and confidential information service to people throughout the country, mainly over the phone but also through other channels such as email.

CIPS also operates a Live Advisor instant chat service. Live Advisor is available between the hours of 9am and 5pm (Monday to Friday) and is targeted specifically toward people with hearing and speech difficulties and to others who have difficulty communicating by telephone.

A note on 0761 telephone numbers
The new 0761 prefix for Citizens Information and MABS telephone numbers is part of a Government initiative to reduce call costs for both public bodies and customers. Currently calls to the 0761 number are being charged at national call rates, but this is under review.

Tá an tSeirbhís Fóin um Fhaisnéis do Shaoránaigh (SFFS/CIPS) maoinithe agus á dtacú ag an mBord um Fhaisnéis do Shaoránaigh. Cuireadh an tSeirbhís Fóin um Fhaisnéis do Shaoranaigh ar bun i 2001 mar sheirbhís teileafónbhunaithe um Fhaisnéis do Shaoranaigh náisiúnta. Cuireann an tSeirbhís Fóin um Fhaisnéis do Shaoránaigh seirbhís chuimsitheach agus faoi iontaoibh ar fáil do dhaoine ar fud na tíre go príomha ar an bhfón ach freisin trí chainéil eile mar ríomhphost.

Oibríonn an tSeirbhís Fóin um Fhaisnéis do Shaoranaigh seirbhís chomhrá Comhairleoir Beo ar an bpointe. Tá Comhairleoir Beo ar fáil idir na huaireanta 9am agus 5pm (Luan go hAoine) agus tá sí dírithe go háirithe ar dhaoine le deacrachtaí éisteachta agus labhartha agus do dhaoine eile ag a bhfuil deacrachtaí cumarsáid a dhéanamh ar an bhfón.

Nóta ar uimhreacha teileafóin 0761
Tá an réamhuimhir nua 0761 um Fhaisnéis do Shaoránaigh agus na huimhreacha teileafóin don tSeirbhís Bhuiséadta agus Chomhairle Airgid (SBCA) mar chuid de thosaíocht an rialtais costais ghlaonna a laghdú do chomhlachtaí poiblí agus custaiméirí araon.