This guide for consumers and service users is published by Comhairle, the national agency responsible for supporting the provision of information, advice and advocacy on social services to the public. Comhairle also has a remit to assist and support people with disabilities in accessing their entitlements.
Citizens, consumers, customers and clients all have rights, not just to services but also to certain standards in the delivery of those services. This booklet is a guide to ensuring that you get the services to which you are entitled and that you know how to go about getting redress if you do not get those services or if you do not get the appropriate standard of service.
It is a guide to the agencies which help to enforce rights; it is not a guide to rights as such. Comhairle provides extensive information on rights and entitlements to services through its publications and online information resources.
Table of Contents
- Introduction
- Making a Complaint or Appeal
- Sources of Information
- The Courts System
- Public Services
- Industrial Relations and Labour Agencies
- Consumer Complaints and Business Regulations
- Financial Services
- Professional Bodies
- The Media
- International
- Miscellaneous
- Appendix 1 Citizens Information Centres
