Advocacy Practice Programme (APP) Certificate Presentation at DIT

September 2014

An awards ceremony hosted by Dr Noel O'Connor, Director of Student Services at DIT and Eileen Fitzgerald, Acting Chief Executive, CIB took place at the Dublin Institute of Technology (DIT) this month. The Continuous Professional Development (CPD) Certificates recognised at Level 7 on the National Framework of Qualifications were presented to 77 Information Providers and Advocates who completed this practical advocacy skills programme. The learners developed skills focusing on matters relating to the practice and support of customers in the process of taking appeals in areas such as Social Welfare, Employment and Health.

The ceremony was attended by representatives from CIB and DIT which included Dr. Maire Mhic Mhathuna, Assistant Head of the School of Languages, Law and Social Sciences. She congratulated all the learners and encouraged them to continue their journey of CPD by taking further courses and adding to their academic credits (ECTS). The Board (CIB) was represented by Josephine Henry, Chair of the Audit and Risk Committee.

Three of the learners, Fiona Conroy, Co. Louth CIS, Peter McNamara, Co Laois CIS and Iseult Paul, St. Michael's House spoke of their experience of the programme and how it helped them gain confidence in their day to day work supporting customers.

Eileen Fitzgerald, Acting Chief Executive congratulated all the learners and acknowledged the contribution made by the CIB Training Team and the support of the different Centre Managers by releasing staff to attend the training. The learners came from 28 Citizens Information Services and four voluntary organisations.


Seated:  Dr. Noel O'Connor, DIT; Josephine Henry, IAAP Board, Eileen Fitzgerald, CIB and Donna Campbell, Northside CIC. Standing L to R: Fiona Conroy, Dundalk CIC; Lorretta Patlabiene, Blayney Blades; Iseult Paul, St. Michael's House, Liam Cummins, Ballymun MABS, Cathy O'Donoghue, CIB, Joe McCarthy, Dun Laoghaire CIC and Máire Mhic Mhathuna, DIT.

Seated: Dr. Noel O'Connor, DIT; Josephine Henry, IAAP Board, Eileen Fitzgerald, CIB and Donna Campbell, Northside CIC. Standing L to R: Fiona Conroy, Dundalk CIC; Lorretta Patlabiene, Blayney Blades; Iseult Paul, St. Michael's House, Liam Cummins, Ballymun MABS, Cathy O'Donoghue, CIB, Joe McCarthy, Dun Laoghaire CIC and Máire Mhic Mhathuna, DIT.

Seated:  Dr. Noel O'Connor, DIT; Josephine Henry, IAAP Board, Eileen Fitzgerald, CIB and Stella O'Brien, DM, Ballyfermot CIS. Standing L to R:   Ann Marie O'Connor, CIB; Maria Kelly, Ellen McDonagh and Winnie Ezeh, Clondalkin CIS; Rosaleen Nolan, Paschal Keogh, Linda Foley and Philip Lynch, Dublin City Centre CIS, Marie Murray, Ballyfermot CIS, Nuala Crowe Taft, DM, Clondalkin CIS, and Máire Mhic Mhathuna, DIT.

Seated: Dr. Noel O'Connor, DIT; Josephine Henry, IAAP Board, Eileen Fitzgerald, CIB and Stella O'Brien, DM, Ballyfermot CIS. Standing L to R: Ann Marie O'Connor, CIB; Maria Kelly, Ellen McDonagh and Winnie Ezeh, Clondalkin CIS; Rosaleen Nolan, Paschal Keogh, Linda Foley and Philip Lynch, Dublin City Centre CIS, Marie Murray, Ballyfermot CIS, Nuala Crowe Taft, DM, Clondalkin CIS, and Máire Mhic Mhathuna, DIT.

Seated:  Dr. Noel O'Connor, DIT; Josephine Henry, IAAP Board, Eileen Fitzgerald, CIB and Máire Mhic Mhathuna, DIT. Standing L to R: Deborah Dwyer, DM Westmeath CIS; Geraldine Cullen, former CIB Training Manager; Ann Marie Byrne, CIB; Sinead Conefrey, DM Co. Leitrim CIS; Teresa Carney, Castlebar CIC, Bernie Kivlehan & Madeline McGovern, Sligo CIC, Orla Barry, DM Sligo CIS and Josephine Glennon, CIB.

Seated: Dr. Noel O'Connor, DIT; Josephine Henry, IAAP Board, Eileen Fitzgerald, CIB and Máire Mhic Mhathuna, DIT. Standing L to R: Deborah Dwyer, DM Westmeath CIS; Geraldine Cullen, former CIB Training Manager; Ann Marie Byrne, CIB; Sinead Conefrey, DM Co. Leitrim CIS; Teresa Carney, Castlebar CIC, Bernie Kivlehan & Madeline McGovern, Sligo CIC, Orla Barry, DM Sligo CIS and Josephine Glennon, CIB.

Seated:  Dr. Noel O'Connor, DIT; Josephine Henry, IAAP Board, Eileen Fitzgerald, CIB and Máire Mhic Mhathuna, DIT. Standing L to R: Liam Murtagh, CIB, Monika Ateb, Co. Offaly CIS;  Jenny Rice, Co. Wexford CIS; Joan O'Connor, Newbridge CIC; Christina Farrell, Naas CIC, Sharon Rogers, Ashbourne CIC, Fiona Melia, Co. Offaly CIS, Anne Flynn, CIB, Fiona Kearney, Co. Offaly CIS, Mary Smith, Co. Louth CIS, Ann Roche, Listowel CIC;  and Peter McNamara, Portlaoise CIC.

Seated: Dr. Noel O'Connor, DIT; Josephine Henry, IAAP Board, Eileen Fitzgerald, CIB and Máire Mhic Mhathuna, DIT. Standing L to R: Liam Murtagh, CIB, Monika Ateb, Co. Offaly CIS; Jenny Rice, Co. Wexford CIS; Joan O'Connor, Newbridge CIC; Christina Farrell, Naas CIC, Sharon Rogers, Ashbourne CIC, Fiona Melia, Co. Offaly CIS, Anne Flynn, CIB, Fiona Kearney, Co. Offaly CIS, Mary Smith, Co. Louth CIS, Ann Roche, Listowel CIC; and Peter McNamara, Portlaoise CIC.

Seated:  Dr. Noel O'Connor, DIT; Josephine Henry, IAAP Board, Eileen Fitzgerald, CIB and Máire Mhic Mhathuna, DIT. Standing L to R:  Mary Lyne, CIB, Perry Keane, Limerick CIC; Marie Keating, Waterford MABs; Mary Plunkett, DM Co. Tipperary CIS; Brede Walsh, North & East Cork CIS; Hannah Casey, Limerick CIC; and Marion Browne, DM Limerick CIS.

Seated: Dr. Noel O'Connor, DIT; Josephine Henry, IAAP Board, Eileen Fitzgerald, CIB and Máire Mhic Mhathuna, DIT. Standing L to R: Mary Lyne, CIB, Perry Keane, Limerick CIC; Marie Keating, Waterford MABs; Mary Plunkett, DM Co. Tipperary CIS; Brede Walsh, North & East Cork CIS; Hannah Casey, Limerick CIC; and Marion Browne, DM Limerick CIS.

Pictured at the event were from left: Dr Noel O'Connor, Director of Student Services, DIT, Josephine Henry, Chair of the Audit and Risk Committee, CIB (Board) Eileen Fitzgerald, Acting Chief Executive, Dr. Maire Mhic Mhathuna, Assistant Head of the School of Languages, Law and Social Sciences, DIT and Ann Marie O'Connor, Senior Manager.

Pictured at the event were from left: Dr Noel O'Connor, Director of Student Services, DIT, Josephine Henry, Chair of the Audit and Risk Committee, CIB (Board) Eileen Fitzgerald, Acting Chief Executive, Dr. Maire Mhic Mhathuna, Assistant Head of the School of Languages, Law and Social Sciences, DIT and Ann Marie O'Connor, Senior Manager.

Speaking of their personal experience of the programme were from left: Iseult Paul, St. Michael's House, Peter McNamara, Co Laois CIS and Fiona Conroy, Co. Louth CIS.

Speaking of their personal experience of the programme were from left: Iseult Paul, St. Michael's House, Peter McNamara, Co Laois CIS and Fiona Conroy, Co. Louth CIS.