Information Providers receive IAAP Certificates at National College of Ireland

July 2014

Sylda Langford, CIB Chair presented QQI/FETAC Certificates to 139 adult learners in the National College of Ireland this month. These Information Providers completed Year 1 or Year 2 of CIB's Information, Advice and Advocacy Practice Programme (IAAP) through the blended learning format from centres located in Athlone, Cork and Dublin with a number taking the Recognition of Prior Learning format which was facilitated centrally by CIB at Georges Quay House.

Tony McQuinn, Chief Executive, CIB welcomed the learners and all those who supported them throughout the Programme including Managers, assessors, committee personnel and CIB staff. He said: "this Advanced Certificate will give real recognition for the work you are involved in providing information, advice and advocacy to the public".

Sylda Langford acknowledged the work of the Citizens Information Services (CISs), Citizens Information Phone Service (CIPS), Money Advice and Budgeting Service (MABS), and the National Advocacy Service (NAS) and the excellence of the citizensinformation.ie website and emphasised the relevance and importance of training to ensure the delivery of high quality information services to the public.

She added: "through the introduction of nationally recognised FETAC accreditation in 2003 two important things were achieved: the provision of quality assurance for information, advice and advocacy services both for CIS customers and for those seeking information and the establishment of certified standards of competency for information providers."

She also formally thanked Geraldine Cullen, Manager of the Training Team in CIB who had recently announced her retirement. She acknowledged the wonderful commitment and dedication that Geraldine had given since 1980.

Three learners addressed their colleagues during the ceremony Anne Marie O'Reilly, Co. Clare CIS, Martin Thornton, Dublin 246 CIS and Lorna Callaghan from Multiple Sclerosis (MS) Ireland. They each gave their personal account of how they became involved with the Information Providers Programme (IPP) and then the IAAP. Their thoughts were summed up as follows: The Programme covers everything. At work you only answer the queries but the Programme goes into great detail about the legislation, the Acts and the background to the answers we are giving so we get a greater understanding of how the system works. It is imperative that we know how to find the information, give the information or if we do not know the answer we need to know how to redirect the client. The IAAP deals with all of this in detail. I have found it to be of great benefit to me in my work. These personal contributions were the highlight of the day.


Tony McQuinn addressing the graduate recipients in the NCI on 7th July with Sylda Langford, Chair of CIB, Bryan Foley, QQI/FETAC representative and Geraldine Cullen, Manager of Training Services at the top table.

Tony McQuinn addressing the graduate recipients in the NCI on 7th July with Sylda Langford, Chair of CIB, Bryan Foley, QQI/FETAC representative and Geraldine Cullen, Manager of Training Services at the top table.

Sylda Langford is pictured presenting certificates to the Clondalkin and Lucan learners with Nuala Croft Taft, Development Manager at Clondalkin CIS and Bryan Foley, QQI/FETAC representative in the background.

Sylda Langford is pictured presenting certificates to the Clondalkin and Lucan learners with Nuala Croft Taft, Development Manager at Clondalkin CIS and Bryan Foley, QQI/FETAC representative in the background.

Sylda Langford pictured with Eithne Byrne, South Kildare CIS Development Manager and certificate recipients from South Kildare, Newbridge, Naas and the Kildare Youth Service.

Sylda Langford pictured with Eithne Byrne, South Kildare CIS Development Manager and certificate recipients from South Kildare, Newbridge, Naas and the Kildare Youth Service.

Sylda Langford, Mary Lyne and Paul Woulfe, Development Manager of Clare CIS is pictured with CIPS and Ennis CIC certificate recipients who achieved the QQI/FETAC Advanced Certificate in Information, Advice and Advocacy.

Sylda Langford, Mary Lyne and Paul Woulfe, Development Manager of Clare CIS is pictured with CIPS and Ennis CIC certificate recipients who achieved the QQI/FETAC Advanced Certificate in Information, Advice and Advocacy.

Sylda Langford and Tony McQuinn pictured with the full group of QQI/FETAC certificate recipients that graduated from Year 1 and Year 2 of the IAAP.

Sylda Langford and Tony McQuinn pictured with the full group of QQI/FETAC certificate recipients that graduated from Year 1 and Year 2 of the IAAP.

Sylda Langford and Liam Murtagh pictured with Year 1 QQI/FETAC Component Certificate recipients from Athlone, Cork, Dublin centres including RPL learners that graduated.

Sylda Langford and Liam Murtagh pictured with Year 1 QQI/FETAC Component Certificate recipients from Athlone, Cork, Dublin centres including RPL learners that graduated.

Sylda Langford and Ian Coulter pictured with QQI/FETAC Advanced Certificate recipients from Athlone, Cork and Dublin Centres including RPL learners.

Sylda Langford and Ian Coulter pictured with QQI/FETAC Advanced Certificate recipients from Athlone, Cork and Dublin Centres including RPL learners.

Sylda Langford, Tony McQuinn and members of the Training Team with Geraldine Cullen, Manager of Training Team who attended the Awards Ceremony. Geraldine was presented with an award for her involvement with the delivery of the IPP and IAAP from 2003 encompassing the different certification developments.

Sylda Langford, Tony McQuinn and members of the Training Team with Geraldine Cullen, Manager of Training Team who attended the Awards Ceremony. Geraldine was presented with an award for her involvement with the delivery of the IPP and IAAP from 2003 encompassing the different certification developments.