14 million visits to citizensinformation.ie in 2013

January 2014

Citizensinformation.ie is the government portal for online information on a broad range of subjects including health, social welfare payments, housing, moving abroad and education and training, among others. Last year the number of visits to the site increased to 14 million, an increase of 37% on the previous year (10.3 million in 2012). The website is provided by the Citizens Information Board (CIB).

Some of the most popular documents accessed in 2013 concerned medical cards, Jobseeker's Allowance, renewing an Irish passport, Rent Supplement and visa requirements.

In response to changing economic circumstances, a number of microsites have been developed in recent years to cater for specific user needs: losingyourjob.ie; keepingyourhome.ie and selfemployedsupports.ie. These too have experienced significant increases in user traffic, the most notable being a 78% increase in visits to keepingyourhome.ie.

Website

Average unique visitors per month 2013

Total visits 2013

% increase in visits over 2012

Total pageviews 2013

Citizensinformation.ie

719,216

14,199,651

37

46,561,826

Losingyourjob.ie

8,949

135,423

18

285,463

Keepingyourhome.ie

7,696

136,047

78

398,075

Selfemployedsupports.ie

8,166

127,025

71

320,584

Designed to provide ease of access for everyone, citizensinformation.ie is accessible to those using Assistive Technologies. All content is available in English and Irish with other relevant content available in Polish, French and Romanian. A mobile version of the website is also available at m.cinfo.ie.

Citizensinformation.ie is mainly organized by category, but the 'My Situation' part of the site includes cross-sections of content such as the 'Checklist for carers' or the 'Checklist for self-employed people'. Many of the checklists on citizensinformation.ie can now be 'pinned to the side of the website for ease of use.