The Citizens Information Board recognises the importance of having fully trained staff available to offer a quality service so therefore provides training services nationwide to Citizens Information Services and the Citizens Information Phone Service.
- CIS Level 1 Training gives new Information Providers the competence to operate at level 1 and would include completion of the CIB Information Providers Induction Training Programme and additional classroom based training facilitated by Development Managers in local CISs.
- CIS Level 2 Training enables Information Providers to operate independently in a CIS providing information, advice and assistance. The 18-week eLearning Essential Training for Information Providers (ETIP) Programme supported by Interpersonal Communications skills training in a tutorial setting is designed to meet this level supported by ongoing one day training events.
- CIS Levels 3 & 4 Training is targeted at Information Providers who require a higher level of training to enable them to deal with more complex queries and to carry out advocacy work. This training is provided by the Level 6 QQI-accredited Information Provision & Advocacy Practice (IPAP) Programme, delivered by the Institute of Technology Blanchardstown (ITB), and supported by advanced one day advocacy training events.
- Other one-day training events being offered to the CIS network complement CIB’s eLearning offer by providing key skills training such as Reception Skills (Internal trainers), SUSI workshops (External trainers).
For enquiries please email email@example.com or phone 0761 07 9000.