September 2019

Citizens Information Services provide free, confidential and impartial information, advice and advocacy services to the public on social services, rights and entitlements.

The Citizens Information Services (CIS) are currently seeking to recruit for:

4 Senior Information Officers

Permanent, Full Time (35 Hours per Week)


(download the locations document below for base locations)


Key tasks for the post include the direct delivery of information, advice, advocacy and referral services at a senior level, and liaison with other service providers, both statutory and voluntary, and the coaching and mentoring of an Information Provider team in the delivery of these services to the general public.

This role requires excellent communication, advocacy, coaching and mentoring, research and IT skills. Candidates are required to have a relevant recognised qualification at degree level or a combination of a relevant recognised diploma qualification & equivalent professional experience in relevant field of study (e.g. social policy, human rights, social work/social care practice, legal qualification, coaching & mentoring, etc.).


Applications must be made on the relevant application form and sent to:

Please also use the above email address for informal requests for information on the application process.

Closing Date: 12pm (noon) on Thursday, 26th of September.

Curriculum Vitae (CVs), late, incomplete or hand-written applications will not be considered. Applicants will be shortlisted solely on the basis of information contained in their completed application form.

Interview Dates

It is anticipated that interviews will take place during weeks commencing 14th and 21st October 2019.

Panel of Qualified Candidates

A panel of qualified candidates may be formed from which temporary and permanent, part and full-time Senior Information Officer posts which arise in a specified period up to a maximum of 12 months will be filled, should vacancies arise in this period. Posts will be located in the CIS region applied for.

Download the Application Form (docx) Word document iconPlease specify location(s) when applying using this form

Download the Candidate Pack (pdf) pdf document icon

Download the Location Document (pdf) pdf document icon

For details on how your personal data will be used as part of this process our Data Protection Notice for Job Applicants is available at:

Funded and supported by the Citizens Information Board

CIS is an equal opportunities employer