Vacancy: The Citizens Information Phone Service (CIPS): Team Supervisor

November 2018

Team Supervisor

The Citizens Information Phone Service (CIPS)

Full Time, Permanent contract, 35 Hours per Week

The Citizens Information Phone Service (CIPS) is a national organisation, based in Cork. It provides information (primarily by telephone) directly to the public from 9am to 8pm, Monday to Friday. CIPS wishes to recruit a full-time permanent Team Supervisor.

The Role

The primary role of the Team Supervisor is to manage CIPS Information Teams and information delivery systems and practices to ensure that all customer service objectives and standards are met.

Excellent people management and communication skills. Track record in service delivery, operational planning and quality assurance. 2 years line management experience in a front-line service delivery setting and a relevant third level qualification are required

This is a full - time permanent contract (35 hours per week).

Salary Scale

The Team Supervisor salary scale is currently €42,658 - €51,617.

New entrants are normally appointed on the 1st point of the scale.

Incremental credit, if awarded, is based on relevant experience as set out on application form.


Candidates must download an application form and detailed job description/person specification from

Details of application procedure are contained in the pack

An application form must be completed and emailed to

CVs not accepted

Closing date: Friday 16th November 2018 at 2pm

Candidates should note that there can be a time delay in receiving email applications, and should allow a minimum of one hour for their application to reach CIPS by the closing time. Late applications will not be accepted.

CIPS is an equal opportunities employer, funded and supported by the Citizens Information Board

Download the Application Form (docx) Word document icon

Download the Job Specification (docx) Word document icon