Vacancy: Regional Manager: Citizens Information Service

May 2018

Citizens Information Services provide free, confidential and impartial information, advice and advocacy services to the public on social services, rights and entitlements.

The Citizens Information Service is currently seeking to recruit five full-time Regional Managers, one for each of the following Regions:

  1. Regional Manager of the Dublin North Citizens Information Service (Blanchardstown/Dublin 15, Dublin City Centre, Dublin City North Bay, Dublin North West, Dublin Northside and Fingal (North County))
  2. Regional Manager of the North Munster Citizens Information Service (Clare, Limerick, Tipperary and Waterford)
  3. Regional Manager of the South Leinster Citizens Information Service (Offaly, Carlow, Laois, Kilkenny, Wicklow and Wexford)
  4. Regional Manager of the South Connacht Citizens Information Service (Galway, Mayo and Roscommon)
  5. Regional Manager of the North Connacht & Ulster Citizens Information Service (Donegal, Sligo, Leitrim, Cavan and Monaghan)

Key tasks for this post include implementing an agreed national strategic plan in relation to the delivery of information advice and advocacy services within the assigned region, ensuring the efficient delivery of service through the management of resources, and supporting the regional Board to implement good corporate governance across the region.

The Regional Manager will be responsible for finance and planning for the region including the management of regional budgets and reports, as well as assisting in the recruitment of CIS staff.

Candidates should have a relevant third level qualification. A thorough understanding of the issues around the provision of, and access to information, advice and advocacy services, as well as experience in staff supervision, customer service, evaluation and monitoring procedures, promotion and publicity are essential. Experience in project management and knowledge of and experience in staff training is desirable.

Reports to: The Chair of the relevant regional board (see regions listed above)

Salary scale: €58,682-€68,839. It is anticipated that new entrants to the Citizens Information Service will be appointed on the 1st point of the scale however, incremental credit, should it be awarded, will be based on previous relevant experience as set out on application form.

Indicative locations of posts:

Dublin North Dublin North

North Munster Region Limerick

South Leinster Region Kilkenny/Carlow

South Connacht Galway

North Connacht & Ulster Sligo

Hours: The position is full time and may involve working some unsocial hours.

The position entails travel throughout the region; therefore the ability to provide your own transport requirements is necessary for the post.

Regional Manager: Citizens Information Service

Application Procedure

The completed application form and a covering letter should be emailed (in MS Word and as an attachment) to (with the relevant region (or regions) that you wish to apply for specified in the subject line of the email).

Download the job description (docx) Word document icon

Download the application form (docx) Word document icon

Shortlisting may apply.

Canvassing will disqualify.

Applications and covering letter must be typed. CVs, late or incomplete applications will not be accepted.

Interviews for these roles will take place during week commencing 25th June 2018.


Citizens Information Services is an equal opportunities employer

Funded and supported by the Citizens Information Board.