New CIB Chair presents QQI 'Information, Advice and Advocacy' Certificates at IT Blanchardstown

November 2015

In her first public event as Chair of the Citizens Information Board (CIB), Ita Mangan presented QQI Certificates to 199 adult learners in the Croi Centre, IT Blanchardstown, recently. She highlighted the relevance and importance of on-going training in a time of constant change: "all those providing services to the public need to continually develop and enhance their knowledge, skills and competencies to ensure a quality service. CIB recognise this and has established high standards in relation to the delivery of social and civil information training for all those working or volunteering in Citizens Information Services". She added that people are presenting with more complex cases and, therefore, many services are trying to develop and enhance advocacy provision in their local communities.

Assumpta Harvey, the Manager of the Linc Centre at IT Blanchardstown, welcomed the guest speakers and all the learners including those who supported them throughout their studies including managers, mentors, training staff and family members. She acknowledged that there were representatives from over 50 Citizen Information Services representing 20 counties in attendance plus community organisations including Work Place Options, Cairde, INOU, Simon Community, Blayney Blades, Third Age and Baltinglass Outreach.

113 of the Information Providers received Component Certificates for completing Year 1 of CIB's Information, Advice and Advocacy Practice Programme (IAAP) with the IT Blanchardstown. 82 received the Advanced Certificate in 'Information, Advice and Advocacy' recognised at Level 6 on the National Framework of Qualifications having completed Year 2 of the IAAP through CIB. Another 4 learners received individual QQI Component Certificates for modules studied during the Year 2 Programme. Learners for both Year 1 and Year 2 Programmes attended tutorials at centres located in Athlone, Cork and Dublin. A number of learners took the Recognition of Prior Learning format which was facilitated in central locations at IT Blanchardstown and at CIB, George's Quay House.

Speaking at the event Winifred Jeffers, who externally authenticated all the results, complimented the learners on the standard achieved. She endorsed the IAAP as it offered a wonderful variety of learning experiences. She encouraged learners to continue with their studies even if it seemed a daunting prospect at first.

Learners representing the three different Programmes also addressed their colleagues during the ceremony: Doris Abuchi-Ochonda, Cairde (Year 1); Joan Geraghty, Mayo CIS (Option 1, Year 2); and Seamus Walker, Arklow CIC (Option 4, Year 2). They gave a personal account of how they became involved with the IAAP and the benefits for their everyday work - giving them confidence in answering queries and in dealing with the public.

Modules studied in Year 1 were: Social and Civil Information; Information, Advice and Advocacy Practice; Government Social and Public Administration and Work Practice. In Year 2 learners studied: Communications, Social Policy Practice; Welfare and Health Advocacy; Employment Rights Advocacy. Weekly lessons were accessed via the Moodle platform.

The three personal learner contributions were the highlight of the Awards Ceremony which concluded with refreshments.

CIB offers a range of training courses to information providers throughout the year.

  Assumpta Harvey, ITB addressing the graduate recipients at the IAAP Awards Ceremony in the Croi Centre at IT Blanchardstown on 27th October with   Joanie Cousins, ITB;   Ita Mangan, Chair of CIB;   Winifred Jeffers, External Authenticator and   Fiona Coye, CIB Training Manager.

Assumpta Harvey, ITB addressing the graduate recipients at the IAAP Awards Ceremony in the Croi Centre at IT Blanchardstown on 27th October with Joanie Cousins, ITB; Ita Mangan, Chair of CIB; Winifred Jeffers, External Authenticator and Fiona Coye, CIB Training Manager.

Learner speakers who represented the different IAAP’s –   Doris Abuchi-Ochonda, Cairde;   Joan Geraghty, Mayo CIS; Seamus Walker, Arklow CIC are pictured with Liam Murtagh, CIB Training Executive.

Learner speakers who represented the different IAAP’s – Doris Abuchi-Ochonda, Cairde; Joan Geraghty, Mayo CIS; Seamus Walker, Arklow CIC are pictured with Liam Murtagh, CIB Training Executive.

  Assumpta Harvey, ITB, Ita Mangan and Fiona Coyne, CIB are pictured with the full group of QQI certificate recipients who attended the Awards Ceremony graduating from Year 1 and Year 2 of the IAAP.

Assumpta Harvey, ITB, Ita Mangan and Fiona Coyne, CIB are pictured with the full group of QQI certificate recipients who attended the Awards Ceremony graduating from Year 1 and Year 2 of the IAAP.

  Winifred Jeffers and   Ita Mangan are pictured with Year 1 QQI Component Certificate recipients at the Awards Ceremony who studied with the ITB at venues in Athlone, Cork and Dublin.   Staff members from the ITB in the photo include   Assumpta Harvey,   Theresa Vallom,   Anne Greene and   Joanie Cousins.

Winifred Jeffers and Ita Mangan are pictured with Year 1 QQI Component Certificate recipients at the Awards Ceremony who studied with the ITB at venues in Athlone, Cork and Dublin. Staff members from the ITB in the photo include Assumpta Harvey, Theresa Vallom, Anne Greene and Joanie Cousins.

  Winifred Jeffers and   Ita Mangan are pictured with Year 2 QQI Advanced Certificate recipients at the Awards Ceremony who studied with CIB at venues in Athlone, Cork and Dublin.   CIB Training Executives in the photo include Ian Coulter, Liam Murtagh, Cathy O’Donoghue, Claire Ruddy, Mary Lyne and Josephine Glennon.

Winifred Jeffers and Ita Mangan are pictured with Year 2 QQI Advanced Certificate recipients at the Awards Ceremony who studied with CIB at venues in Athlone, Cork and Dublin. CIB Training Executives in the photo include Ian Coulter, Liam Murtagh, Cathy O’Donoghue, Claire Ruddy, Mary Lyne and Josephine Glennon.

  Winifred Jeffers is pictured with Year 1 QQI Component Certificate recipients and Year 2 QQI Advanced Certificate recipients that attended the Athlone Education Centre for the IAAP.   CIB Training Executives   Claire Ruddy and   Josephine Glennon are also pictured with the group.

Winifred Jeffers is pictured with Year 1 QQI Component Certificate recipients and Year 2 QQI Advanced Certificate recipients that attended the Athlone Education Centre for the IAAP. CIB Training Executives Claire Ruddy and Josephine Glennon are also pictured with the group.

  Winifred Jeffers is pictured with Year 1 QQI Component Certificate recipients and Year 2 QQI Advanced Certificate recipients that attended the Cork Education and Support Centre for the IAAP.     Mary Lyne, CIB and   Joanie Cousins, ITB are also pictured with the group.

Winifred Jeffers is pictured with Year 1 QQI Component Certificate recipients and Year 2 QQI Advanced Certificate recipients that attended the Cork Education and Support Centre for the IAAP. Mary Lyne, CIB and Joanie Cousins, ITB are also pictured with the group.

  Ita Mangan is pictured with Year 1 QQI Component Certificate recipients and Year 2 QQI Advanced Certificate recipients that attended Dublin IAAP centres in ITB and at The National College of Ireland.     Cathy O’Donoghue and   Liam Murtagh, CIB Training Executives are also pictured with the group.

Ita Mangan is pictured with Year 1 QQI Component Certificate recipients and Year 2 QQI Advanced Certificate recipients that attended Dublin IAAP centres in ITB and at The National College of Ireland. Cathy O’Donoghue and Liam Murtagh, CIB Training Executives are also pictured with the group.

  Assumpta Harvey, ITB and   Ian Coulter, CIB are pictured with Year 1 QQI Component Certificate recipients and Year 2 QQI Advanced Certificate recipients at the Awards Ceremony who completed their studies through the Recognition of Prior Learning format.

Assumpta Harvey, ITB and Ian Coulter, CIB are pictured with Year 1 QQI Component Certificate recipients and Year 2 QQI Advanced Certificate recipients at the Awards Ceremony who completed their studies through the Recognition of Prior Learning format.