Introduction
Comhairle has been committed to a policy of quality customer service to the organisation's customers since it was established in 2000. In line with the Government's policy of improving customer services in public service organisations, Comhairle has prepared a Customer Service Charter which sets out our commitment to how we wish to serve our customers. To underpin the Charter this Customer Action Plan has also been developed.
This Action Plan is Comhairle's first such plan and sets out a specific focus on developments to be achieved over the next three years. The Plan identifies Comhairle's main customer groups and how Comhairle will apply and implement the principles of Customer Service. Customer feedback and complaints arrangements are also set out. In preparing this Plan, a number of sample customers have been consulted.
