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Appendix 1

Comhairle Functions (link to http://www.citizensinformationboard.ie/about/about_act_download.html, section 7.)

Appendix 2 Comhairle's Customers

Comhairle customer groups are varied, covering all sectors of society, from intermediate agencies e.g. the CIC network and other information providers, to the general public via the Oasis and CID databases and publications. Comhairle customers include the following:

Customer Group	Primary Services	Comhairle Service Delivery	Existing Feedback Mechanisms
Citizens Information Services Citizens Information Phone Service Refugee Information Service	Information Resources Citizens Information Database OASIS Assist Ireland Database and Phone Service Resource Database for the Voluntary and Community Sector Expert Query Backup service Publications Relate / EU Supplement Wall charts Entitlements Series: O-60's, People with Disabilities, Lone Parents, Bereavement Information Leaflets Where to Complain Directory of National Voluntary Organisations Managing Volunteers	Regional Services Central Services	Comhairle/CIC Regional Meetings CIC/Comhairle Joint Working Groups Informal Consultation Training Consultation & Evaluation Voluntary Boards of Management Survey
FLAC	Social Policy Social Policy Development Social Policy Reports Training Training Courses Training Consultancy and Standards Accredited Training for Information Providers Accredited Training for Advocacy Workers (in association with the Equality Authority and Sligo Institute of Technology) Training Resources and Materials (including distance learning packs) E-Learning Organisation and Development Core funding Board of Management Operations Corporate Finance ICT Organisational Development Resources and Supports Strategic Planning Support Staff Recruitment Promote accessibility Information/Advocacy Regional Funds Advocacy Support and Standards Social Mentor Programme PR / Promotions Group Insurance Scheme Group Pension Scheme Grants for Information Providers Information Grants Publication Grants Social Policy Grants Training Grants		Development & Social Policy CIC Surveys (every 2 years) Web Feedback on Electronic Resources
Customer Group	Primary Services	Comhairle Service Delivery	Existing Feedback Mechanisms
Money Advice & Budgeting Service Youth Information Services Centres for the Unemployed	Citizens Information Database OASIS Assist Ireland Database and Phone Service Resource Database for the Voluntary and Community Sector	Regional Services Central Services	Training Consultation & Evaluation Informal Consultation Web Feedback on Electronic Resources
	Publications Relate / EU Supplement Wall charts Entitlements Series: O-60's, People with Disabilities, Lone Parents, Bereavement Information Leaflets and Guides Where to Complain Directory of National Voluntary Organisations Managing Volunteers Bereavement		Publication Comment Cards (limited number of publications)
	Social Policy Social Policy Development
	Training Training Courses Training Consultancy and Standards Accredited Training for Information Providers Accredited Training for Advocacy Workers Training Resources and Materials (including distance learning packs)
	Organisation & Development Information / Advocacy Regional Funds Advocacy Support and Standards Social Mentor Programme (2005) Group insurance scheme Group pension scheme
	Grants for Information Providers Information Grants Publication Grants Training Grants
Customer Group	Primary Services	Comhairle Service Delivery	Existing Feedback Mechanisms
Community & Voluntary Sector	Information Resources Citizens Information Database OASIS Assist Ireland Database and Phone Service Resource Database for the Voluntary and Community Sector	Regional Services Central Services	Training Consultation & Evaluation Consultation with User Groups Advocacy Fora
	Publications Relate / EU Supplement Wall charts Entitlements Series: O-60's, People with Disabilities, Lone Parents, Bereavement Information Leaflets and Guides Where to Complain Directory of National Voluntary Organisations Managing Volunteers		Project Specific Focus Group Publication Comment Cards (limited number of publications) Web Feedback on Electronic Resources
	Social Policy Social Policy Development
	Training Training Courses Training Consultancy and Standards Accredited Training for Information Providers Accredited Training for Advocacy Workers Training Resources and Materials (including distance learning packs)
	Organisation and Development Information/Advocacy Regional Funds Advocacy Support & Standards (2005) Social Mentor Programme Group Insurance Scheme Group Pension Scheme
	Grants for Information Providers Information Grants Publications Grants Training Grants
Customer Group	Primary Services	Comhairle Service Delivery	Existing Feedback Mechanisms
Department of Social & Family Affairs	Information Resources MABS Training Service Information Resources Citizens Information Database OASIS Assist Ireland Database and Phone Service Resource Database for the Voluntary and Community Sector	Central Services/Senior Management	Memorandum of Understanding Periodic Review
General Public	Publications Relate / EU Supplement Entitlements Services: O-60's, People with Disabilities, Lone Parents, Bereavement Information Leaflets Where to Complain Directory of National Voluntary Organisations	Central Services Regional Services	Web Feedback on Electronic Resources Publication Comment Cards (limited number of publications
Internal Customers	Finance, PR/Promotion Information & Advice ICT Development & Support Training & Development Service Human Resources, Administration & Property		Meetings Working Groups Web Feedback on Electronic Resources
Other Customers include: Local Authorities, Health Boards, Government Departments &Statutory Agencies	OASIS, CIDB & Publication Content Development Publications Relate		Web-based, phone and e-mail feedback on information content

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