The Citizens Information Board is required to prepare three-yearly strategies detailing how it intends to fulfil its mandate for the following three years.
The aim of the Strategic Plan 2009-2012 is to ensure that all individuals have easy access to high quality, independent information, advice and advocacy services so that they can identify their needs and access their entitlements to social and civil services. The plan is built around five strategic citizen centered priorities:
Strategic Priority 1:
To ensure that we deliver seamless access to information,
advice and advocacy services across all delivery channels
to meet citizens' needs.
Strategic Priority 2:
To ensure that our service users receive consistently high
quality services that meet their individual needs and
requirements.
Strategic Priority 3:
To serve as a pivotal and trusted intermediary between
citizens and public services.
Strategic Priority 4:
To lead the development of the MABS as a vibrant,
responsive and innovative service
Strategic Priority 5:
To ensure that, we are organised to deliver quality
services to our clients, with clear referral pathways
between channels while demonstrating value for money
These inter-connected priorities are the core building blocks of our strategy for the next three years. The strategy sets out what these mean and how we will deliver them. The strategy therefore provides a single, overarching framework for the development of services provided by our key delivery partners driving how we all deliver our services over the next three years.
Citizens
Information Strategic Plan 2009-2012 (English) (pdf)
Ní mór don Bhord um Fhaisnéis do Shaoránaigh straitéisí trí bliana a ullmhú a shonraíonn conas a chomhlíonfaidh sé a shainchuspóir sna trí bliana ina dhiaidh sin.
Is éard is aidhm don Phlean Straitéiseach 2009-2012 deimhin a dhéanamh de go bhfuil teacht gan stró ag cách ar fhaisnéis neamhspleách ar ardchaighdeán, agus ar sheirbhísí comhairle agus abhcóideachta chomh maith, ionas gur féidir leo a gcuid riachtanas a aithint agus leas a bhaint as gach seirbhís shóisialta agus shibhialta a bhfuil siad ina dteideal. Tá an plean bunaithe ar chúig cinn de thosaíochtaí straitéiseacha bunaithe ar shaoránaigh:
Tosaíocht Straitéiseach 1:
Rochtain gan uaim a chur ar fáil ar sheirbhísí tacaíochta,
comhairle agus faisnéise trí gach bealach seachadta chun
riachtanais saoránach a chomhlíonadh.
Tosaíocht Straitéiseach 2:
A chinntiú go bhfaigheann ár gcuid úsáideoirí seirbhíse
seirbhísí d'ardchaighdeán go seasta, a chomhlíonann a
riachtanais aonair.
Tosaíocht Straitéiseach 3:
A bheith ina idirghabhálaí lárnach idir saoránaigh agus
seirbhísí poiblí.
Tosaíocht Straitéiseach 4:
Forbairt MABS mar sheirbhís bhríomhar, fhreagrúil agus
nuálach a chur chun cinn
Tosaíocht Straitéiseach 5:
A chinntiú go bhfuilimid eagraithe chun seirbhísí den scoth
a sheachadadh dár gcliaint, le cosáin tarchurtha soiléire
idir bealaí agus luach maith ar airgead a chur ar fáil ag
an am céanna.
Tá na tosaíochtaí seo, atá ceangailte lena chéile, mar bhunchlocha ag ár straitéis do na trí bliana amach romhainn. Leagann an straitéis síos céard a chiallaíonn siad seo agus conas a dhéanfaimid iad a sheachadadh. Cuireann an straitéis creat uileghabhálach amháin ar fáil d'fhorbairt na seirbhísí atá á gcur ar fáil ag ár bpríomh-chomhpháirtithe seachadta, a threoróidh an chaoi a gcuirimid go léir ár seirbhísí ar fáil sna trí bliana amach romhainn.
Plean
Straitéiseach um Fhaisnéis do Shaoránaigh 2009-2012
(Gaeilge)
