The Citizens Information Board supports the delivery of information through three channels: online, telephone and face-to-face. CIB is also responsible for the provision of the Money Advice and Budgeting Service.
The public can access integrated information directly through the Citizens Information website. The Citizens Information Phone Service (CIPS) provides a telephone service and the nationwide network of Citizens Information Services (CISs) provides the face-to-face service through Citizens Information Centres.
In this section CIPS, the CISs and MABS are referred to as 'service delivery partners'. These channels are key to ensuring that the public have access to information, advice and advocacy services.
To carry out its functions, the Citizens Information Board has the following service teams:
- Advocacy
- Finance and Administration
- HR and Governance
- ICT and Project Management Office
- Information Resources
- Quality
- Service Delivery
- Social Policy and Research
- Training
