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Our Structure

The Citizens Information Board supports the delivery of information through three channels: online, telephone and face-to-face.

The public can access integrated information directly through the Citizens Information website. The Citizens Information Phone Service (CIPS) provides a telephone service and the nationwide network of Citizens Information Services (CISs) provides the face-to-face service through Citizens Information Centres. These three channels are key to ensuring that the public have access to information, advice and advocacy services.

To carry out its functions, the Citizens Information Board has the following service teams:

  • Advocacy and Accessibility
  • Central Services
  • Customer Service and Training
  • Information Production
  • Information Publications and Social Policy
  • MABS Transition Unit
  • Regional Services

Ár Struchtúr

Tacaíonn an Bord um Fhaisnéis do Shaoránaigh le seachadadh faisnéise ar thrí bhealach: ar líne, ar an nguthán agus go pearsanta.

Is féidir leis an bpobal rochtain a fháil ar fhaisnéis chomhtháite tríd an láithreán gréasáin Faisnéis do Shaoránaigh. Cuireann Seirbhís Teileafóin um Fhaisnéis do Shaoránaigh seirbhís teileafóin ar fáil agus cuireann an líonra náisiúnta Seirbhísí um Fhaisnéis do Shaoránaigh (SFS) seirbhís duine ar dhuine ar fáil trí na hIonaid Faisnéise do Shaoránaigh. Tá áit lárnach ag na trí mheán seo lena chinntiú go bhfuil seirbhísí faisnéise, comhairle agus abhcóideachta á gcur ar fáil don phobal.

Tá na foirne seirbhíse seo a leanas ag an mBord um Fhaisnéis do Shaoránaigh chun a fheidhmeanna a chur i bhfeidhm:

  • Abhcóideacht agus Inrochtaineacht
  • Seirbhísí Lárnacha
  • Seirbhís do Chustaiméirí agus Oiliúint
  • Táirgeadh Faisnéise
  • Foilseacháin Faisnéise agus Beartas Sóisialta
  • Aonad Idirthréimhseach MABS
  • Seirbhísí Réigiúnacha

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